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How to Reset a Card Machine

Having problems with your card machine? Discover how to reset it successfully to fix typical issues and guarantee seamless transactions for your UK company. Resetting a card machine involves restoring it to its default settings or restarting its software to address technical issues or errors. Whether you're using an Ingenico or Worldpay card machine, the reset process may vary slightly, but the general steps remain similar.
Updated 6 Jun, 2024



Komal Habib

Midweight Copywriter

How to reset a card machine

Resetting a card machine: step-by-step

Resetting a card machine is an easy procedure that can help fix technical problems and guarantee seamless transactions for your company. If you want to successfully reset your card machine, follow these steps:

Identify the reset method

Learn how to reset your card machine by familiarizing yourself with its specific approach before starting the reset procedure. For instructions on how to do a reset, consult the manufacturer’s instructions or the user handbook.

Make sure you’re following the right steps for your device when resetting a card machine, because different models may have slightly different instructions.

Power off the device

Start by powering off the card machine. Locate the power button or switch on the device and press it to turn off the machine. Wait for the device to shut down completely before proceeding to the next step.

Wait for a few seconds

After powering off the card machine, wait for a few seconds to allow it to fully power down and reset. This brief pause gives the device time to clear any temporary data or processes that may be causing issues.

Power on the device

After the device has been off for a little while, it’s time to turn it back on. To turn the card machine back on, press the power button or switch once again. Before attempting to use the device, wait for it to fully start up and initialize.

Perform a soft reset

A soft reset could be enough to fix small problems with a credit or debit card reader in some circumstances. Press and hold the device’s assigned reset button or key for a brief period to carry out a soft reset. When the device restarts or shows a message confirming that the reset was successful, release the button.

Perform a hard reset (if necessary)

To return the card machine to factory settings, you might need to do a hard reset if a soft reset doesn’t work. Remember that doing a hard reset may remove all customized configurations or settings, so proceed with caution. Refer to the manufacturer’s instructions or user manual to find out how to hard reset the particular model of card machine you own.

Test the device

Make sure the problem has been fixed by testing the card machine when the reset procedure is finished. To make sure the device is operating properly, process a test transaction or carry out some simple tasks on it. For additional help, get in touch with technical support or your card machine supplier if the issue continues.

Update software (optional)

Consider looking for manufacturer-provided software updates after the card machine has been reset. Keeping the device’s software up to date can help with security flaws, compatibility problems, and performance enhancements. For guidance on downloading and installing software updates on your card machine, go to the manufacturer’s instructions.

To guarantee continuous service for your company, you can effectively reset your card machine and troubleshoot typical faults by following these step-by-step instructions. Please do not hesitate to contact technical support or your card machine supplier if you experience any problems during the reset process.

Ingenico card machine reset

  • Press and hold the “function” and “clear” buttons simultaneously for a few seconds.
  • Release the buttons when the device powers off and restarts.
  • Follow any on-screen prompts to complete the reset process.

WorldPay card machine reset

  • Locate the power button or switch on the card machine and power it off.
  • Wait for a few seconds before powering the device back on.
  • Allow the machine to restart and initialize, resolving any technical issues.

Troubleshooting tips for card machine issues

Encountering issues with your card machine can be frustrating, but with the right troubleshooting tips, you can quickly identify and resolve common problems. Here are some additional troubleshooting tips to help you address issues with your card machine effectively:

Check power and connectivity

Make sure all of the cords are firmly plugged in and that your card machine is correctly powered on. If the device runs on a battery, make sure the battery is charged enough, then replace or recharge it as needed. To speed up transaction processing, make sure the device is linked to a reliable network or internet connection.

Verify card machine functionality

Try using different cards (contactless, magnetic stripe, chip, and PIN), and make sure the machine can read them accurately, to test the card machine’s operation. To clear the card machine’s sensors of any dust or debris that might be clogging them, wipe it down with a soft, dry cloth.

Update software and firmware

Check your card machine’s manufacturer’s software and firmware updates regularly. By fixing bugs, security flaws, and compatibility problems, updating the device’s software to the most recent version can enhance overall performance and dependability.

Restart the device

Restarting the card machine might occasionally fix little problems or glitches. To conduct a soft reset, turn off the device, wait a short while, and then turn it back on. Consider doing a hard reset to return the device to its factory settings if the issue continues.

Review error messages

Pay attention to any error messages or prompts displayed on the card machine’s screen. Error messages often provide valuable information about the nature of the problem and may suggest potential solutions or troubleshooting steps to follow.

Test different payment methods

If you’re experiencing issues with specific payment methods (e.g., chip and PIN, contactless), try processing transactions using alternative methods to determine if the issue is isolated to a particular payment type. This can help narrow down the source of the problem and identify any specific issues with payment processing.

Contact technical support

Please do not hesitate to contact technical support or your card machine provider for assistance if you are unable to resolve the issue on your own. Give specific details about the problem’s nature, any error messages you’ve seen, and the troubleshooting actions you’ve already tried. Technical support teams can offer advice or escalate the issue as necessary. They are skilled in diagnosing and resolving difficult issues.

Perform regular maintenance

Establish a regular maintenance programme to ensure your card machine is in top working order. Inspect the device for wear or damage, clean it regularly, and clear the card reader of any dirt or obstructions. Proactively maintaining your card machine will help stop problems before they start and increase its longevity.
By following these troubleshooting tips and best practices, you can effectively address issues with your card machine and ensure smooth and reliable payment processing for your business. If you continue to experience problems, consider reaching out to your card machine provider for further assistance and support.

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Can I reset my card machine if it’s frozen or unresponsive?

Yes, performing a reset can often resolve issues with a frozen or unresponsive card machine. Follow the steps outlined in our guide to reset your device and restore functionality.

How often should I reset my card machine?

Resetting your card machine is typically only necessary if you encounter technical issues or errors. However, it’s a good practice to perform routine maintenance, including software updates and system checks, to prevent issues from occurring.

Will resetting my card machine delete any stored data?

No, resetting your card machine typically restores it to its default settings without affecting stored data or transaction history. However, it’s always recommended to back up important data regularly to prevent data loss.

By following these steps and troubleshooting tips, you can reset your card machine effectively and minimize disruptions to your business operations. Remember to reach out to OneMoneyWay for comprehensive payment and financial management solutions tailored to your business needs.

Komal Habib

Content Writer at OneMoneyWay

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